Bazooka Charlie’s Barber Co. operates on a dedicated appointment model. When you schedule an appointment, a specific block of time is reserved exclusively for you with a dedicated barber or stylist.
When an appointment is cancelled at the last minute or a client does not arrive, that reserved time often cannot be filled by another client. This results in lost income for the service professional and lost appointment availability for other clients.
To protect our team, our clients, and the dedicated appointment experience, the following policy applies.
Any appointment that is cancelled or rescheduled within two (2) hours of the scheduled appointment time, or where the client fails to arrive for the appointment, will be charged 100% of the scheduled service price.
This policy applies to both members and non-members.
Member Courtesy: As a membership benefit, members are entitled to one courtesy adjustment per rolling 12-month period, reducing one late-cancellation or no-show charge to $20.
The full scheduled service fee will initially be charged. To receive the member courtesy adjustment, the member must contact support@bazookacharlies.com and request the adjustment. Once membership and eligibility are confirmed, the applicable portion of the charge will be adjusted or refunded so the member’s final fee is $20.
After the courtesy adjustment has been used, any additional late cancellations or no-shows during the same rolling 12-month period will be charged 100% of the scheduled service price.
Please arrive on time for your scheduled appointment. Because appointments are scheduled in dedicated time blocks, arriving late does not extend your appointment time.
We will make every reasonable effort to complete your service within the remaining appointment time. However, depending on how late you arrive, we may need to shorten or eliminate portions of your service to avoid delaying clients scheduled after you.
This may include neck shaves, shampoo or washouts, styling, or other included service enhancements.
Clients arriving late remain responsible for the full scheduled service price. No refund, credit, or price reduction will be provided for any portion of a service that cannot be completed because of the client’s late arrival.
If a client arrives too late for the primary scheduled service to reasonably be performed, the appointment may need to be rescheduled and will be treated as a late cancellation, subject to the applicable fee above.
A valid payment method may be required to reserve an appointment.
By completing an appointment booking, the client acknowledges and agrees to this Appointment Cancellation, No-Show & Late Arrival Policy and authorizes Bazooka Charlie’s Barber Co. to charge the payment method on file for any applicable fees under this policy, including charges of up to 100% of the scheduled service price.
This policy is presented as part of our appointment booking process. Clients booking online are presented with the applicable appointment policies before completing their reservation and must proceed through the policy disclosure to finalize their appointment.
Completion of an appointment reservation constitutes acknowledgment and acceptance of this policy.
If you do not agree with these terms, you are not required to reserve an appointment. You are welcome to visit Bazooka Charlie’s as a walk-in client, and we will accommodate you to the best of our ability based on barber availability.
Walk-in service, wait times, preferred barbers, and specific service times cannot be guaranteed.
Fees assessed under this policy are charges associated with appointment time specifically reserved for the client.
If a client initiates a chargeback or payment dispute for a late-cancellation, no-show, or other fee assessed under this policy, Bazooka Charlie’s Barber Co. reserves the right to dispute the chargeback and provide supporting documentation to the client’s card issuer, bank, or other financial institution.
Supporting documentation may include:
Initiating a chargeback does not, by itself, invalidate this policy or eliminate an amount otherwise owed under its terms.
Any outstanding balance resulting from a cancellation or no-show fee, reversed payment, or chargeback may be required to be paid in full before the client is permitted to reserve future appointments.
Bazooka Charlie’s may also require a client with a history of disputed appointment fees, repeated late cancellations, or repeated no-shows to utilize walk-in service rather than reserving future appointment times.
We understand that unexpected circumstances happen. Management may make exceptions to this policy at its discretion.
Any courtesy waiver, adjustment, reduction, credit, or refund is provided on an individual basis and does not modify this policy, establish a precedent, or waive the policy for future appointments.
The one-per-rolling-12-month-period $20 member courtesy adjustment described above must be requested through support@bazookacharlies.com.
By booking and completing an appointment reservation with Bazooka Charlie’s Barber Co., the client acknowledges that they have been presented with the applicable appointment policies and agrees to the cancellation, no-show, late-arrival, payment, and chargeback provisions described above.
Clients who do not wish to agree to these appointment terms may choose not to reserve an appointment and are welcome to utilize walk-in service based on availability.